SAS:智能客服与人工智能报告外文版(36页)

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摘要:

TABLEOFCONTENTSFOREWORD4KEYFINDINGS6ABOUTTHERESEARCH6CUSTOMERDATAANALYTICS7MARKETINGATTRIBUTIONCAPABILITY20CUSTOMERDATAANDGDPR25UNDERSTANDINGEXTERNALINFLUENCES27HARNESSINGARTIFICIALINTELLIGENCE30SAS’VIEWPOINT33ABOUTSAS34REFERENCES35FOREWORDResearchbyGartnersupportsthis,suggesting89percentofmarketers...

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