未开发的价值：重新思考客户汽车行业的服务（英文版）
Untappedvalue–rethinkingcustomerserviceintheautomotiveindustryCarsOnlineTrendStudy,April2018TableofContentsExecutivesummary4Introduction–customerserviceismorecriticalthanever5State-of-the-artcustomerserviceisbothachallengeandanopportunity6Fromcustomerservicetoactivedialoguemanagement7Findings–thevoi...
2024-01-25
1.5MB 22 页 999+
