Infobip:变局之年:驾驭不断升级的客户服务复杂性(英文版)(15页)
ManagingIncreasingComplexitiesinCustomerServiceAYEAROFDISRUPTION:TableofContentsAbout320204Today’sContactCentres:5AdaptingToNeeds6EquippingTheWorkforce9TheSilverLining10EvolvingCustomerBehavioursandCXExpectations11Personalisation,Personalisation,Personalisation12021andBeyond:13AboutTheReport2020Roun...
2024-02-22
1.84MB 15 页 999+