麦肯锡(McKinsey):重塑客户体验,唤醒“沉睡的”旅游业(英文版)(43页)
September2021RebootingcustomerexperiencetobringbackthemagicoftravelInpartnershipwithThisworkisindependent,reflectstheviewsoftheauthors,andhasnotbeencommissionedbyanybusiness,government,orotherinstitution.Referencestospecificproducts,companiesororganizationsaresolelyforinformationpurposesanddonotcons...
2023-11-08
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